Order Processing
All orders are generally processed and prepared for shipment within 5 business days after an order is placed.
Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination, local carrier services, customs procedures, and other applicable factors.
Please note that delivery times are estimates only and may be affected by circumstances beyond our reasonable control, including customs inspections, severe weather, public holidays, transportation disruptions, or carrier-related delays.
Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation Email containing available tracking information for your shipment.
You may use the tracking number provided in the Shipping Confirmation Email to check the latest shipment status through www.17track.net or the applicable carrier's tracking service.
Shipping Rates
Shipping costs are calculated at checkout based on factors such as your delivery destination, the items in your order, the available shipping method, and any applicable promotional offers.
The final shipping cost will be displayed during checkout before you complete your purchase.
Any customs duties, taxes, import charges, or similar fees imposed by the destination country or region are generally the responsibility of the customer unless otherwise stated during checkout or in the applicable offer.
Shipping Destinations
We currently ship to many international destinations, subject to carrier availability, logistics conditions, and applicable shipping restrictions.
If we are unable to ship an order to your location due to carrier, logistics, regulatory, or other delivery restrictions, our Customer Support team may contact you to discuss available options or arrange a refund where appropriate.
For questions about shipping availability or destination restrictions, please contact our Customer Support team at service@orvenzio.com.
Changing Your Shipping Address
If you need to change your shipping address, please contact our Customer Support team as soon as possible.
Address changes can only be requested before 11:00 PM (PDT, GMT-7) on the same day the order is placed. Once an order has entered processing or has been shipped, we may no longer be able to modify the shipping address.
Shipping to an Alternate Address
You may have your order shipped to an address different from your billing address, provided the shipping information entered during checkout is valid and complete.
Please review your shipping address carefully before completing your purchase, as incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.
Shipping Methods
Orders are generally processed on business days, Monday through Friday, excluding applicable public holidays. Orders placed on weekends or public holidays will normally begin processing on the next business day.
Depending on product availability, destination, and fulfillment arrangements, items may be shipped from different warehouses or fulfillment locations. As a result, products within the same order may occasionally be shipped separately.
We work with a range of international and local shipping carriers. Depending on the destination and shipment, carriers may include FedEx, DHL, UPS, EMS, SF Express, or their local delivery partners.