Order Cancellation
We accept order cancellation requests before an order has been shipped or entered production.
- Orders cancelled before shipment or production will receive a full refund.
- Once an order has entered production or has been shipped, it can no longer be cancelled.
Returns
We accept eligible return requests within 14 days after you receive your order.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Be returned in the original packaging.
- Include proof of purchase, such as an order confirmation or receipt.
Please do not return any item directly to the manufacturer or sender address without first contacting our Customer Support team.
Return Shipping
- Customers are generally responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
- Customers will be charged shipping costs no more than once for each order, including any applicable return shipping charge.
- No restocking fees will be charged for approved returns.
If the item you receive is damaged, defective, or incorrect due to our error, we will cover the applicable return shipping cost.
Return Process
Before returning any item, please contact our Customer Support team to request return authorization.
Once your return request has been reviewed and approved, we will provide:
- The applicable return shipping address.
- Return instructions for your order.
Returns sent without prior authorization may not be accepted and may delay the refund process.
For return assistance, please contact our Customer Support team at service@orvenzio.com. You may also use the contact information provided in your Order Confirmation Email.
Refunds
Once we receive and inspect your returned item, we will notify you by email that the return has been received.
After the inspection is completed, we will let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 5–15 business days. The exact time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period, please:
- Check your bank or payment account again.
- Contact your credit card company or payment provider, as additional processing time may be required before the refund is posted.
- Contact your bank or financial institution, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our Customer Support team at service@orvenzio.com.
Return Address
The applicable return address will be provided by our Customer Support team after your return request has been reviewed and approved.
Please do not return products without contacting Customer Support first. Unauthorized returns may not be accepted and may delay the processing of your return or refund.